Tool Does Not Respond message is displayed on the mobile App after updating
The mobile device needs to be restarted.
Vehicle Not Supported message after updating the IIDTool BT
Verify that you have selected the Release firmware and not the Nav On Move special firmware. On 2010+ vehicles, the Nav On Move firmware will not work hence the Vehicle No Supported message. Updating the tool to the Release Build fixes this.
”User unknown, unable to identify device” message displayed
This is caused by a bad or non existent internet connection.
My IIDTool indicates that many ECU firmware have an update available. How can I update?
Unless there is an issue to fix with the car, we suggest leaving ECUs alone. Else, we can provide them on an individual basis via the fast lane service* Also, the tool already has some embedded in it (vehicle dependent). Please consult the user manual for more details. *No charge for IIDTool Pro owners
IIDTool BT (Bluetooth) or IIDTool Pro mobile device connectivity issue
Make sure that the following are enabled; -WiFi -Bluetooth -GPS -All IIDControl app permissions Also, never try to pair the unit, the App takes care of the connection. Unpair or disconnect from any other Bluetooth devices from the phone when using the IIDTool. *Some mobile device have an all in one GPS, Bluetooth and WiFi [...]
Key programming not working on 2009 and earlier vehicles
For these vehicles, only a brand new key will work. Used key programming is not possible. Cheap Chinese keys rarely work thus it is suggested to purchase from a reputable location or a Land Rover dealership. The tool key programming algorithms have proven reliable thus its always key related.
Key programming not working on 2010+ vehicles
Some KVM ECUs are locked and need some special operations. In which case, please send us your complete ECU Info list as per this video. No screenshot please. Remote key plips frequency will vary depending on market. -433 MHz Europe, Asia, Oceania, UK, UAE and more -315 MHz America, rest of the world Make sure [...]
It is impossible to change the COM port of the IIDTool because it says “in use” besides COM1 to 16. How would one solve this?
There is a procedure to reset all COM ports so that they become available. The following webpage explains the procedure for windows XP and 7. http://blog.cognitioninfotech.com/2009/01/how-to-clear-or-reset-com-port.html
While trying to update my unit, the device not found message is displayed. How can I fix this?
The COM port number allocated to the unit must be verified. To verify the port number on windows XP: Control Panel -> system -> Hardware -> Device Manager -> Port Com There should be one named USB Serial port (COM XY), the following picture [...]
Why does my IIDTool (or EASControl) work intermittently or has stopped working?
Usually, this is caused by a bad connection. Some of the OBD connector terminals are either dirty, corroded or bent. Try pulling the bottom edge of the IIDTool towards the seat or towards the door or center console (Range Rover 2002-2006). It may work and if the force is released, the unit will no longer [...]