The COM port number allocated to the unit must be verified.

Port number1

To verify the port number on windows XP:

 

Control Panel -> system -> Hardware -> Device Manager -> Port Com

There should be one named USB Serial port (COM XY), the following picture shows an example

Port number xp1

The device name might be displayed

Port number xp2

Double click on the device and select port setting. Select advance.

Port number xp3

Change the port setting to a number lower than 16. Once this is completed, please try to update the device again.

Port number xp4

To verify the port number on windows 7:

 

Select Devices and Printers

Port number Win71

The IIDTool icon should be visible

Port number Win72

The port number will be shown, in this case it is COM3. If its 17 or more, it needs to be changed.

Port number Win73

Select Properties and port setting

Port number Win74

Select Advanced

Change the port number to anything from COM1 to COM16. Once this is completed, please try to update the device again.

Port number Win75

If this hasn’t solved the problem, please contact us.